Associate Manager, Client Onboarding - Coinbase

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Job Title

Associate Manager, Client Onboarding

Job Location

Remote - India

Job Listing URL

https://www.coinbase.com/careers/positions/6286424?gh_jid=6286424

Job Description

At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Most importantly, we seek people who are excited about crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Who you are:

You’ve got positive energy. You’re optimistic about the future and determined to get there.
You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

The Institutional Onboarding team is made up of high functioning, solutions oriented, compliance support professionals at different levels who work independently and together to mitigate risk for Coinbase and our clients. The team builds relationships with Sales, Account Managers, Compliance, Engineering, etc. to rapidly drive the Onboarding process forward.

The Associate Manager role is integral to the continuous review of Coinbase Institutional clients. As the Associate Manager, you will be responsible for managing and overseeing a team of analysts that complete KYC Refresh, Periodic and Trigger Reviews across the suite of products for our Institutional client base. This individual will also interact with coverage teams and serve as the main point of escalation, ensuring timely resolution of any issues related to KYC Refresh, PR, or TR. Associate Managers of the Institutional Onboarding team are up to date on and considered SMEs in industry standards and developments in the areas of KYC, BSA/AML, and OFAC, and provide guidance and feedback to analysts, working collaboratively to meet SLA’s and

What you’ll be doing (ie. job duties):

Develop and lead a team of high performing analysts.
Responsible for the overall performance of the team.
Responsible for meeting operational and business goals for the team.
Ensure the team reaches Service Level Agreements (SLA’s) (including resolution, quality and productivity).
Provide subject matter expertise on all things AML/KYC, along with coaching and guidance to analysts.
Assist with preparing reporting for various governance forums across the organization.
Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals.
Work cross functionally across account management, sales, product and engineering teams to solve complex problems in the KYC Refresh, Periodic and Trigger review space.

What we look for in you (ie. job requirements):

B.A./B.S. degree or equivalent
Fluent in English
2-3+ years leading a team either in institutional client onboarding or compliance operations.
Experience in KYC / AML / EDD background within the financial services industry, with a focus on institutional client onboarding.
Working knowledge of applicable laws, regulations, and guidelines (e.g., BSA, OFAC, FinCEN guidance)
Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization
Work within defined shift hours and participate in a weekend or on-call rotation (depending on business need)
Fantastic communication and interpersonal skills, with the ability to collaborate across departments and interact with institutional clients, cross functional partners, and regulators professionally.

Nice to haves:

CAMS certified (not required, but a major plus)
Proficient in Google Suite, Salesforce, Slack and Jira

Job #: P62238

Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).

Pay Range:

₹3,855,000—₹3,855,000 INR

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.

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