Here at Shippo, we are the shipping layer of the internet and we consider ourselves to be one of the core building blocks of e-commerce. Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo, e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.
How we’ll deliver success:
Shippo connects merchants to the world’s carriers through a simple, intuitive API. To fulfill this promise, we need scalable, consistent, high-quality carrier integrations. Our Carrier Capabilities team maintains, improves, and expands our carrier network, allowing our company to grow.
As a member of the R&D team, reporting to the Director of Product Management for our API business unit, the Technical Program Manager, Carrier Integrations is critical in driving the success of these efforts. The ideal candidate will lead cross-functional projects that ensure the timely delivery of high-quality integrations and will be instrumental in helping Shippo streamline its process for onboarding and upgrading our carrier integrations.
This role offers the opportunity to work at the intersection of product management, engineering, business operations, and carriers.
Shipping & handling responsibilities:
Program Leadership and DeliveryOwn end-to-end program strategy for Shippo’s carrier integration portfolio, across new integrations, API upgrades, and new capability rollouts.Drive execution of complex, multi-team initiatives that require alignment between R&D, carrier partnerships, GTM, finance, and operations.Anticipate and articulate risks, and plan mitigations that ensure high quality delivery.Represent Shippo at a senior level with external carrier technical and operational stakeholders.Define and track KPIs for integration quality, delivery predictability, and customer satisfaction.Technical InfluencePartner with Engineering Managers and tech leads to ensure architectural decisions align with program goals, including scalability, reusability, and long-term maintainability.Challenge assumptions and surface trade-off risks where needed, ensuring short-term design choices don’t undermine long-term integration health.Standards and FrameworksEstablish best practices for building and upgrading carrier integrations (e.g., API patterns, reliability standards, onboarding playbooks).Drive adoption of reusable frameworks and integration toolkits across engineering teams to improve consistency and speed.Own execution metrics for integration health and delivery (e.g., upgrade cycle adherence, incident reduction, SLA compliance).Develop governance models and reporting structures that give leadership visibility into integration health, performance, and risks
Do you tick the boxes?
Bachelor’s degree in Computer Science, Information Systems, or a related field; or equivalent work experience8 to 10 years total experience, including 5+ years in technical program management with a strong focus on API/platform integrationsProven ability to manage complex technical projects from concept to delivery, including coordinating across teams and managing dependenciesStrong understanding of API integrations and their impact on end-user experiences, including core technical concepts such as OAuth, webhooks, and related standards.Demonstrated experience with data analysis to drive prioritization and scoping decisions.Excellent problem-solving and organizational skills, with the ability to manage multiple priorities in a fast-paced environmentExceptional communication and stakeholder management skills, with the ability to tailor messages to technical and non-technical audiencesDemonstrated experience with agile methodologies and program management tools (e.g. JIRA, Confluence)Bonus Experience with parcel carrier integrations a strong plus.Background in software engineering is a strong plusExperience with eCommerce fulfillment a plus.
What's in the Shippo package? (for US only)
Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!Take-as-much-as-you-need vacation policy & flexible working One week-long company wide winter slow down 3 Volunteer Days Off (VTOs)WFH stipend to set up your home officeCharity donation match up to $100Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growthFun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings
