• Own customer implementation projects from initial kickoff through to successful completion. 

• Typically manage implementation projects, ensuring projects are delivered on time, within scope and to a high standard. 

• Lead customer meetings and workshops to understand business requirements, processes and objectives. 

• Translate customer requirements into effective solution configurations and implementation approaches. 

• Provide customer training and guidance, helping users understand how to effectively use the platform and maximize its value. 

• Act as a trusted advisor throughout the implementation, using your supply chain expertise to provide practical recommendations and guidance. 

• Manage project timelines, deliverables, risks and customer expectations. 

Supply Chain & Subject Matter Expertise 

• Apply your knowledge of supply chain management and, ideally, supply chain risk management (SCRM) to customer engagements. 

• Understand supply chain processes, procurement, supplier management and global supply chain risks and how these can be managed through technology. 

• Bring industry knowledge and best practices into customer projects. 

Project Management & PMO 

• Apply strong project management and PMO principles across customer engagements. 

• Manage project planning and project backlogs identifying project risks and dependencies and proactively manage them through to resolution. 

• Maintain accurate project documentation and contribute to internal implementation best practices. 

• Work closely with internal teams, including Customer Care, Product and other delivery functions, to continuously improve processes and the customer experience. 

Pre-Sales & Commercial Support 

• Support the Sales team during the pre-sales process, bringing implementation and supply chain expertise to prospective customers. 

• Contribute to solution scoping, project estimates, proposals and implementation planning. 

• Participate in customer discussions and demonstrations where your subject matter expertise can add value. 

• Help ensure that proposed solutions are realistic, achievable and aligned with customer requirements. 

Team & Continuous Improvement 

• Share knowledge, best practices and implementation approaches with colleagues. 

• Contribute to improving implementation methodologies, templates, documentation and processes. 

What You’ll Bring 

Essential 

• Strong professional experience in Supply Chain Management, with experience in areas such as procurement, supplier management, sustainability, supply chain operations or supply chain risk. 

• Experience working in a client-facing consulting, implementation, project management or similar role. 

• Strong understanding of supply chain processes and challenges. 

• Demonstrable experience managing projects, workstreams or customer engagements from start to finish. 

• Strong communication and stakeholder management skills, with the ability to work confidently with customers and internal teams. 

• Ability to understand complex business requirements and translate them into practical technology solutions. 

• Strong organizational skills and the ability to manage multiple projects and priorities. 

• Fluent English, both written and spoken. 

• Comfortable working independently while also contributing to a collaborative team environment.

​Highly Desirable 

• Experience specifically within Supply Chain Risk Management (SCRM). 

• Experience implementing or working with supply chain risk management, procurement, supplier management or compliance technology/software. 

• Previous experience with a supply chain risk management software provider or consultancy. 

• Experience with platforms or solutions used for supplier risk, supply chain resilience, third-party risk or supplier intelligence. 

• Previous experience as an Implementation Consultant, Functional Consultant, Project Manager, PMO or Business Consultant. 

• Knowledge of supply chain risk, supplier resilience, geopolitical risk or third-party risk management. 

What We’re Looking For 

We are particularly interested in candidates who have developed their expertise within supply chain risk management, either through consulting, technology implementation or an industry role. 

Experience with a competitor or a supply chain risk technology provider would be highly relevant. However, we are also open to candidates with strong supply chain expertise and a proven background in project management, consulting or customer delivery who are interested in developing their software and implementation expertise.