Deal Desk Analyst - Five9

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Job Title

Deal Desk Analyst

Job Location

Manila, Manila, Philippines (Onsite)

Job Listing URL

https://www.five9.com/about/careers/job-detail?gh_jid=5042309004

Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is looking for a Deal Desk Analyst to join our Sales Operations team. The ideal candidate for this role will be responsible for providing sales process support utilizing a variety of developed organizational and project management skills. The position reports to the Sales Operations Manager.

Responsibilities

Act as a sales-facing subject matter expert on process, policy, and pricing related matters
Assist sales teams in creating and positioning complex orders
Partner with sales to ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount, and various other required field
Escalate key issues as necessary to Sales Operations Manager with the ability to explore future initiatives
Act as a system power user for all SFDC and answer questions before escalating for assistance
Active involvement for operational process improvements to increase the effectiveness of the Deal Desk
Continuously improve our ability to respond to the needs of Sales, Partners, and Customers
Active involvement and support for special projects as needed
Help ensure Best Practices are being implemented

Qualifications

Minimum 2+ years of experience supporting Sales organizations in a fast-paced environment
Proficient with Microsoft Excel
Salesforce.com Power User

Company Benefits

Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

#LI-Remote #LI-JM2

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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