Account Manager - Quantcast

Job Title: Account Manager
Job Location: Melbourne
Job Listing URL: https://jobs.lever.co/quantcast/0523dd1c-b5d2-4428-9a9d-fe2d5d5849dc
Job Description: At Quantcast, we're redefining what's possible in digital advertising. As a global Demand Side Platform (DSP) powered by AI, we help marketers connect with the right audiences and deliver measurable results across the Open Web. Our foundation is built on cutting-edge measurement and consumer analytics, giving our clients the tools they need to drive success in an ever-evolving digital landscape.

Since our start in 2006, we've pioneered industry firsts—from launching the original measurement platform for digital publishers to introducing the first AI-driven DSP. If you're ready to be part of a dynamic, forward-thinking team that thrives on creating transformative solutions, Quantcast is the perfect place to grow your career.

We're hiring an Account Manager to work in our Commercial team in Melbourne. In this role, you will manage and grow the relationships of the sales team’s key accounts across our managed services and self-serve clients. The book of business is primarily in Victoria with some accounts in Queensland and South Australia. This role will include some National travel for face to face client support.
About you:
Have at least 3+ years client facing account management and operations experience in digital/programmatic media
You thrive in a dynamic and fast-paced environment where you roll up your sleeves and get into the weeds of campaign strategies and executions
Strategic thinking always looking to create opportunities for both clients and Quantcast
Enjoy technical troubleshooting, e.g. pixel implementation and identifying solutions for your client's needs and have experience making recommendations to clients in order to get the biggest bang for their buck
Passionate about programmatic media and would love exposure to a plethora of clients (agencies and direct) across Australia.
Keen to grow and develop your presentation skills and are comfortable with public speaking and facilitating meaningful conversations with external clients
Have proven experience working with campaign reporting and analytics
What you'll be doing:
You will lead as the main point of contact for servicing clients within your patch allocation. This involves maintaining end-to-end campaign management, which includes the full suite of campaign delivery, troubleshooting, reporting, optimisations and recommendations whilst solving our client's biggest business problems.
Develop an account strategy that will maximize the amount of advertiser spend with Quantcast and drive long-term retainer relationships with your clients.
Drive the on-boarding process of new accounts on both managed services and self-serve
Consult with clients to understand their business and brand objectives, and develop best-practice campaign setup solutions and data-driven analysis to get them where they want to be.
Work closely with internal teams (Sales, Technical Operations Support and Engineering) in ensuring that campaigns are set up for success and are in alignment with internal service level agreements.
Act as a pivotal resource for platform support for both internal and external customers, troubleshooting and working with our technical specialists to resolve any technical issues they may encounter
Bonus Points
Modifying SQL to be able to pull the data needed in order to solve problems
Advanced understanding and proven familiarity with troubleshooting Ad-Servers / Integrations and Tag Implemented platforms