Senior Digital Customer Success Manager - SentinelOne

What are we looking for?

If you’re passionate about engaging customers and creating a great experience you have a place with us. SentinelOne is growing its Customer Success team and looking for a relationship expert with technical orientation to assist in managing our Enterprise customer segment.

You should have impeccable relationship skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our Customers successful!

What will you do?

• Assist with customer lifecycle management in a one-to-many and digital touch model: addressing customer questions and concerns expeditiously, to increase adoption and improving the customer’s experience with SentinelOne
• Use toolsets and automation to scale Customer Success to all customers and provide optics to internal stakeholders
• Act on auto-generated alerts and tasks created to identify and resolve customer risk proactively 
• Represent and advocate customer needs/issues cross-departmentally
• Shepherd escalated or at-risk customers toward resolution
• Identify opportunities for growth and upsell within our 1:Many Digital touch segment
• Create and present business reviews that illustrate the value SentinelOne is bringing to our customers

What skills and knowledge should you bring?

• Possess a customer-centric approach - you enjoy working with customers and helping them succeed
• Interest in a Customer Services focused role (Customer Success, Customer Care, Support, etc.) or equivalent history of increasing customer satisfaction, adoption, and retention
• Adept at managing customer expectations that result in high customer satisfaction.
• Proven technical skills and the ability to understand customers’ challenges and advise on best practices
• Interest in identifying upsell opportunities and collaborating closely with Sales on understanding growth opportunities within our Digital accounts
• Interest in identifying renewal risk within a 1:many customer model
• Impeccable written and verbal communication skills
• Interest in communicating with customers from diverse cultures
• Detail-oriented and analytical
• Strong team player but still a self-starter
• Thrives in a multitasking environment and can adjust priorities on-the-fly

What will separate you from other candidates?

• Previous exposure to Cyber security or demonstrated understanding of cyber security concepts and terminology.

Why Us?

• Flexible working hours and hybrid/remote work model.
• Vacation days, 3 Sick Days
• Global gender-neutral Parental Leave (16 weeks, beyond the leave provided by the local laws)
• Employee stock plan in the form of RSUs (restricted stock units)
• Wellness Coach app, with 3,000+ on-demand sessions, daily interactive classes, audiobooks, and unlimited private coaching.
• Life Insurance covered by S1 (for employees)
• Private medical care
• Global Employee Assistance Program (confidential counseling related to both personal and work life matters)
• High-end MacBook or Windows laptop.
• Home-office-setup allowances (one time) and maintenance allowance.
• Yearly bonus program depending on the individual and company performance.
• Above standard referral bonus as per policy.
• LinkedIn Business platform for Hard/Soft skills Training & Support for your further educational activities/trainings
• Company events for those who like to meet outside of work too (charity, offsite etc.) and much more