The Collector is responsible for supporting collection activities related to unsecured and secured consumer loans, small business loans, mortgage and home equity loans, and overdrawn deposit accounts. This role works with borrowers to resolve delinquent accounts, reduce credit losses, and support overall asset quality in accordance with established policies, procedures, and applicable regulatory requirements. The Collector documents collection activity, recommends appropriate next steps, and partners with internal teams to help maintain delinquencies and losses within the credit risk appetite and tolerance measures of the organization.
DUTIES & RESPONSIBILITIES:
Document all collection activity, borrower communications, payment arrangements, and account status updates accurately and timely.
Coordinate with internal partners and approved vendors, as directed, to support collection activity, repossession, recovery, and account resolution efforts.
Interacts with other Collectors, Collections leadership, Chief Credit Officer, Lenders, Bankers, Call Center, Deposit Operations, Loan Operations, Accounting, approved collection vendors, and borrowers to support account resolution and loss mitigation efforts.
QUALIFICATIONS & SKILLS:
1-3 years of banking, collections, lending, call center, or customer service experience.
Familiarity with repossession, foreclosure, bankruptcy, charge-off, or recovery processes and systems.
Pay Transparency
Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $17.96 - $24.30 per hour, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.
Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.
The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.
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