Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
The Vendor Success Manager assists the department and leadership in achieving profitable business results. This role is responsible for the oversight and performance of geographic markets through developing and cultivating relationships with Affiliates. This role also analyzes data used to align Affiliates in reducing risk, and improving performance and profitability.
What You'll Do
Develop negotiation strategies and participate in negotiations with vendors on price, delivery, terms, etc.
Provide supporting data and analytics to ensure informed decisions are made when choosing vendors
Conduct data analysis to support management of vendor base; provide in-depth vendor performance analysis
Uncover/understand client objectives, challenges and needs by performing regular client needs assessments
Proactively and reactively manage vendor relationships; leverage internal resources to enhance relationships with Lessen vendor base
Minimize cost and maximize value in the sourcing process via leveraging strategic sourcing, negotiations, etc.
Maintain an awareness of latest buying techniques, theories, best practices, trends, legislative issues and market competitiveness information and leverage these to drive bottom-line improvements
Assist leadership in the development of department performance objectives; monitor activities against department objectives and submit performance reports to management
Ensure appropriate audit trails are embedded in sourcing processes, for internal audit and performance management purposes
Identify challenges related to processes, tools and policies for the department; implement changes as necessary to resolved challenges
Ensure compliance with policies and programs in alignment with sourcing strategy
Ensure the effective delivery of initiatives, programs and directives in accordance with sourcing strategy and financial business plans
Ensure that sourcing processes and policies are in line with business processes
Develop and deliver presentations to leadership and vendors, as required on strategies, programs, practices and issues
Interact cross-functionally with all other departments and serve as an effective and value-added service for the entire organization
Collaborate with other internal departments on catalog pricing and implementation
Meet with internal departments on a regular basis to ensure vendor strategies are on track and achieving customer goals and expectations
Handles moderately complex issues and problems with a sense of urgency; appropriately identifies and escalates issues to department leadership
Perform work under general supervision; carefully reviews the details and accuracy of work performed
Foster a positive team environment and provide coaching or mentoring to team members
Ensures confidentiality and accuracy of internal and external data
Travel expected up to 20% of the time
Performs ad-hoc projects and other duties as assigned
What You Need:
3-5 years’ in facilities, supply chain analytics, or procurement experience required
Bachelor’s degree preferred
Proficient in all people management processes, including recruitment, performance management and reward
Proficient in building, growing and developing a team; including department structure design and resourcing
Proficient in coaching and developing individual team members to reach their potential
Proficient in engaging a team through communication, processes, personal impact and influence
System Experience: (i.e. ADP, Great Planes)
Possesses solid working knowledge of subject matter
Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook required
System Experience: Tableau, HubSpot, Salesforce preferred
Industry Trade Knowledge: HVAC, Electrical, Plumbing, General Maintenance preferred
