Service Delivery Specialist

Super is a San Francisco-based technology company that offers subscription services providing care and repair for your home. Backed by leading investors, including Aquiline Technology Growth, Munich Re | HSB Ventures,…

Location: Phoenix
Company size: 225–2,000
Posted: 3y ago
Via: Lever

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02Seniority & experience requirementsLocked
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Service Delivery Specialist · Super

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Job title: Service Delivery Specialist
Job location: Phoenix, AZ
Job listing URL: https://jobs.lever.co/super/4cfbf91b-859e-4cd5-956e-508a1745c469
Job description: Are you looking to make a difference in people’s lives while directly impacting the growth of a high-caliber startup in Phoenix? Super is looking to add a talented person to our customer experience team. In this role, you will communicate with customers through multiple channels including email, phone, and our online platforms; and will serve as the point person for our customers and service provider network.
Essential Functions & Responsibilities:
Interpret, understand, and communicate coverage based on customers’ warranty contracts.
Review inbound claims for eligibility based coverage, dates, payment, and prior claims history
Communicate and coordinate dispatches between the customer and our service network
Respond in a timely manner to customer and service provider inquiries electronically or by phone
Proactively reach out to customers and service providers to ensure high levels of satisfaction and engagement
Work closely with cross functional teams including sales, purchasing and field ops
Provide excellent and timely service as a member of the front-facing Operations Team
Qualifications and Requirements:
Coachable, adaptable, self motivated, and a team player who thrives in a collaborative environment
High School Diploma or equivalent
One or more years of experience working in a call center environment is preferred
Possess exceptional critical thinking skills, attention to detail and driven to help customers
Help identify opportunities for improvement within team processes and system capabilities.
Excellent time-management skills and ability to prioritize workday tasks
Exceptional written and verbal communication skills, including an engaging phone presence
Excellent organizational skills as well as ability to handle and perform multiple tasks throughout the day
At this time, this role is primarily remote with occasional requirement to work in-person training for team building, collaboration, and training.
What We Offer:
We’ll pay you a competitive salary and benefits, provide stock options, and give you tools to help you achieve your objectives.
Opportunities for growth within the company.
The opportunity to join a fast-growing Silicon Valley technology company
Mentorship from proven executives
A unique professional opportunity different than any other in the home service industry.