The Role:
Minted is looking for an operational lead to manage and scale the supply chain network for our core stationery business. In this role, you will oversee supplier relationships, optimize peak-season capacity, and ensure our print and fulfillment partners deliver exceptional quality on tight timelines.
You will sit at the intersection of supply chain strategy, vendor operations, and cross-functional execution—working directly with external manufacturing partners and internal product, engineering, and customer ops teams to drive down costs while keeping customer satisfaction high.
You will:
Vendor & Network Management: Directly manage our network of manufacturers. Monitor day-to-day vendor performance across key metrics like on-time delivery, defect rates, and unit costs.
Capacity Planning & Scaling: Build capacity models and route orders dynamically to support aggressive sales growth and seasonal spikes. Onboard new manufacturing partners & vendors as needed.
Fulfillment Strategy: Own execution strategies for specialty products like foil-pressed cards, maximizing throughput and operational efficiency while keeping capital expenditures low.
Quality Control & Customer Advocacy: Partner with Customer Operations to analyze feedback, identify root causes for late or damaged orders, and execute corrective action plans directly with vendors.
Cross-Functional & Systems Improvements: Collaborate with Product and Engineering to translate operational needs into technical specifications for our routing, inventory, and order-management systems.
You have:
5+ years of experience in on-demand supply chain, manufacturing, vendor operations, or e-commerce fulfillment.
Data & Modeling Skills: Advanced proficiency in Excel/Google Sheets and BI tools (e.g., Looker) to build cost, forecasting, and capacity models. Experience in utilizing AI to automate manual processes & build efficiencies.
Vendor Management: Proven track record of managing third-party manufacturers/3PLs, enforcing SLAs, and running quarterly business reviews.
Cross-Functional Leadership: Ability to translate complex supply chain trade-offs to product managers, engineers, and executive stakeholders.
Peak Season Experience: Experience navigating high-volume e-commerce seasonality, especially with on-demand D2C fulfillment.
Bonus Points:
Background in print, paper, custom manufacturing, or high-SKU/personalized e-commerce.
Degree in Supply Chain, Industrial Engineering, Business, or a related field.
