Meet Yubico: the creator of the most secure passkeys and leading provider of hardware authentication security keys. Our company’s mission is to make secure login easy and available for everyone. Yubico was founded in 2007 by Stina and Jakob Ehrensvard, and is public on Nasdaq Stockholm Main Market: YUBICO. Our customers include Fortune 500 companies, hundreds of government agencies and millions of individuals in over 160 countries that rely on Yubico technology to secure access to computers, online services and mobile apps. Our global customer base includes organizations of varying sizes, from large corporations such as Google, Amazon, Microsoft and Hyatt, to companies like Dyson. We are a global company with a strong company culture and employees located in over 14 countries. Yubico’s headquarters are based in Stockholm, Sweden and Santa Clara, CA. Aligned with our mission to make the internet more secure for everyone, Yubico donates YubiKeys to organizations helping at-risk individuals through our philanthropic initiative, Secure it Forward.
At Yubico, we offer:
Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. In support of this, our employees have created some pretty cool Employee Resource Groups that foster inclusion, help build community and connection across Yubico. Additionally, Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here).
Social Connection: Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. Check out ourLife at Yubico Page on LinkedIn and our awards here.
The Role
We are seeking a strategic and hands-on Director of Quality to architect and drive the Quality Management System for our global YubiKey production, warehousing, and fulfillment operations. In this pivotal role, you will move beyond standard quality checks to establish a multi-layered prevention model that mirrors our security philosophy. You will lead the implementation of a robust ISO 9001-compliant Quality Management System (QMS), partnering deeply with Engineering and Supply Chain Operations to ensure quality is designed in (prevention), anomalies are detected instantly (control), and issues are rectified systematically. You will build an internal education program to uplift the organization's quality capabilities and serve as the guardian of our brand against counterfeit risks.
Tasks & Responsibilities:
Quality Strategy:Architect and drive the implementation of a scalable Quality Management System (QMS) according to ISO 9001 standards.Accelerate and structure the ongoing transition from tribal knowledge to documented, auditable, and repeatable process to support QMS.Establish a multi-tier quality framework where failures are caught by overlapping layers of defense, including supplier quality, incoming inspection, in-process automated gating, and final outgoing audit.Internal Education Program: Build and lead an internal Quality Academy to drive QMS delivery.Collaborate with Engineering to push for rigorous DFMEA and tool requirements, recognizing them as the supplier of manufacturing capabilities while educating Operators on SOPs/OCAPs and Leadership on quality metrics.Quality Operations:Partner closely with Engineering during the Design phase to drive Design Failure Mode and Effects Analysis (DFMEA).Provide requirements and drive execution to ensure "design gating" - preventing products from moving to production without a clear quality plan.Process Resilience (PFMEA): Lead the execution of risk-based Process Failure Mode and Effects Analysis (PFMEA) during the Production and Fulfillment phase.Make these technical documents "readable" and actionable for floor staff to prevent errors in configuration, warehouse, packaging, and fulfillment.Develop and maintain rigorous Control Plans that specify exactly how quality is monitored at every step.Implement detection methods, including new inspection methods and functional testing.Material Review Board (MRB) Leadership: Chair the MRB and manage the deviation/waiver process. Ensure rigorous engineering validation is performed before any out-of-spec material is approved for production runs.Out of Control Action Plans (Rectify): Define clear, readable "Out of Control Action Plans" (OCAP). Transform reactive firefighting into systematic rectification by ensuring production teams know exactly when to Stop, Call, Wait, or Adjust when metrics drift.Supply Chain Counterfeit Prevention ProgramOwn and execute the Counterfeit Prevention Program.Implement strict controls over component sourcing and chain of custody to protect the security integrity of YubiKeys.Supplier Quality Management: Enforce rigorous quality standards for raw material suppliers and contract manufacturers, ensuring compliance with our security and reliability requirements.
Basic Requirements:
10+ years of progressive experience in global Quality Assurance (supporting global supply chain (e.g., North America, EMEA, APJ) within hardware production, customization and fulfillment with significant leadership experience.Quality Management Systems: Proven track record of architecting and implementing a QMS from the ground up or upgrading one to ISO 9001 standards. Deep expertise in Advanced Product Quality Planning tools, specifically DFMEA, PFMEA, and Control Plans.Ability to facilitate workshops and drive these processes with internal audiences.Security Mindset: Familiar with and able to execute on Counterfeit Prevention Programs (e.g., AS9100/9120) and supply chain security protocols.Education: Bachelor’s degree in Engineering, Quality Management, or related technical field.
Bonus:
Six Sigma Black Belt or Green Belt; Certified Manager of Quality/Organizational Excellence (CMQ/OE).Industry Background: Experience in high-mix, high-volume configuration environments or security hardware.ISO Standards: Experience serving as a Lead Auditor or guiding an organization through successful ISO 9001 certification.
