About the Role

We are seeking a detail-oriented Customer Service Specialist. This role is responsible for assisting clients with entry-related inquiries, processing import documentation, and ensuring compliance with U.S. Customs and Border Protection  regulations while delivering timely and accurate service. This is a full-time Monday–Friday position with standard business hours, based at our Laredo, TX. office.

What the Candidate Will Do

• Serve as a primary point of contact for clients regarding U.S. Customs brokerage  services, including entry documentation, shipment status, and basic compliance  inquiries.  
• Prepare, review, and process import documentation in accordance with U.S.  Customs and Border Protection (CBP) regulations, internal SOPs, and client specific requirements.  
• Monitor and adapt to ongoing tariff changes and regulatory updates, ensuring  entries are processed correctly and escalated when necessary.  
• Coordinate with internal teams (operations, compliance, accounting, and carriers)  to resolve routine shipment issues and avoid clearance delays.  
• Maintain accurate, well-organized records of entries, client communications, and  supporting documentation in accordance with audit and retention requirements.Provide timely and professional shipment updates, status reports, and issue  notifications to clients.  
• Demonstrate self-reliance by independently researching routine questions,  reviewing regulations, and utilizing internal resources before escalating issues. Identify potential entry discrepancies or compliance risks and promptly escalate to  senior team members or compliance when appropriate.  
• Communicate effectively and professionally in both English and Spanish, verbally and in writing, with clients, carriers, and internal stakeholders.  
• Support continuous improvement by following established processes, identifying  gaps, and suggesting efficiencies when applicable.

Basic Qualifications

• High school diploma or equivalent
• Proficient in Microsoft Office Suite/Google Suite 
  
• 1–2 years of U.S. Customs brokerage, import operations, or trade compliance experience, including working knowledge of tariff classification, duty programs, and CBP entry processes.
• Strong organizational and interpersonal skills with a proven ability to multitask and deliver exceptional customer service. 
• Ability to work independently, make rapid and accurate decisions in high-stress situations, and escalate complex issues appropriately.
• Bilingual : English and Spanish with full professional proficiency in both written and verbal communication

Preferred Qualifications

• Bachelor’s degree in International Business, Logistics, Supply Chain Management, Customs, or a related field.
• Certified Customs Specialist (CCS) or equivalent customs training preferred