Client Success Manager
Location: Remote | Type: Full-Time | Team: Client Success
PeopleGrove+CORE Higher Education Group is seeking a driven and dynamic Client Success Manager (CSM) to champion our higher education partners using our cutting-edge CORE product suite. If you thrive in fast-paced environments, have a passion for helping others succeed, and love turning complex challenges into meaningful outcomes, this role is for you!
About the Role
As a CSM, you’ll play a key role in retaining and growing client partnerships, serving as a trusted advisor and technical guide. You’ll collaborate across teams to ensure smooth implementation, ongoing training, and proactive client engagement. Your work directly supports student success across campuses nationwide.
What You’ll Do
Own the health of client accounts—driving retention, satisfaction (CSAT and NPS), and advocacy
Bridge implementation to launch by configuring platforms and training users
Lead regular client meetings and health reviews
Respond to client inquiries with enthusiasm and precision, exceeding SLAs
Capture insights and feedback to support product enhancements
Represent our brand at conferences, campus visits, and webinars
Cultivate client champions for case studies and community engagement
Maintain meticulous records in Salesforce and Vitally
Embrace coaching and continuously deepen your product and industry knowledge
Conduct regular strategic meetings and business reviews to set achievable goals, track overall performance and platform adoption
Proactively identify churn risk, and produce and execute success plans
Who You Are
2+ years of experience in customer success or service within B2B SaaS
Tech-savvy and quick to master new platforms
Clear communicator who loves solving problems creatively
Professional, empathetic, and detail-oriented
Adaptable and energized by change
Familiarity with CORE ELMS or CORE CompMS (a plus)
Experience in healthcare, tech, or higher ed (bonus!)
Project management skills and CRM experience (extra points!)
Bachelor’s degree required
Please note, this is a US-based full-time role.
Perks & Benefits
Competitive salary + annual bonus
Flexible PTO and hybrid/remote work options
Full medical, dental, and vision coverage
401K with generous company match + financial planning
Company-paid life and disability insurance
Collaborative and purpose-driven culture
