Contribute to business growth and profitability by delivering a high-quality warranty service while effectively managing risk.
Actively contribute to the profitability, growth and return on assets by providing a product quality focus for warranty investigations, remanufacturing activities and assisting the senior technical officer in all aspects of product assessments/testing and development. To ensure that all activities are conducted in a timely manner or as per service level agreements and that your customers both internal and external are prioritized in daily activities.
With a proud history in Australia and New Zealand’s automotive and engineering industries, our more than 6,000 team members benefit from almost a century of knowledge, experience and passion. Our name, Genuine Parts Company provides a clue to the foundation of our success. We genuinely care for our people. Our brands are synonymous with quality and reliability in the automotive aftermarket, and have enormous recognition across our region.
Duties Included:
- Support quality goals within the department
- Ensure customer expectations are met or exceeded
- Investigate and resolve product quality issues
- Provide timely feedback and corrective actions
- Maintain accurate records and documentation
- Ensure equipment is safe and operating correctly
- Keep the work area clean and organised
- Confirm parts availability before builds commence
- Complete remanufacturing tasks in line with procedures
- Perform final quality checks on all builds
- Identify and report faults or non-conformances
- Maintain remanufacturing equipment and records
- Arrange and test product samples as required
- Assess new products to ensure they meet specifications
- Review warranty data to identify trends and issues
- Inspect and assess warranty claims
- Investigate root causes and prepare claim reports
- Return parts to suppliers when further investigation is needed
About you:
- Strong attention to detail
- Positive, can-do attitude
- Proactive and self-motivated
- Sound mechanical aptitude and technical problem-solving skills
- Ability to collaborate across teams and all levels of the business
- Leads by example and lives company values
- Committed to delivering genuine service moments
If you are technically minded, quality-focused, and ready to contribute to a high-performing team, we would love to hear from you.
Looking after you:
We are committed to ensuring our people are well looked after. In addition to a rewarding and challenging career, we will provide:
- Staff discounts across the GPC Asia Pacific group of Companies
- Private health insurance discounts
- Employee assistance program
- A highly safety conscious work environment
- We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
- Paid volunteer leave allowing you to give back to your chosen charity/community organisation
- Access to GPC’s exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more!
GPC Asia Pacific
Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.
Yet we are more than just a parts and service company. We propel people forward.
With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won’t leave you standing still. Reach is key to our success. Learn more about our business online at www.gpcasiapac.com
Send your CV to our Careers Team by clicking APPLY!
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
