SECTION I · THE BRIEF
Brief #73227Updated 27 AUG 2026CHICAGO, ILLINOISLeverSOFTWARE COMPANIES
Employbl Company Profile

Product Owner – Identity & Access Management (IAM)

Reply.ai makes customer service faster and smarter by automating repetitive processes and delivering instant and personalized attention on messaging channels.

Location
Chicago, Illinois
Company size
10–50
Posted
1w ago
Via
Lever
Section II · Full ProfileFree with an account
  • 01Comp band & equity packageLocked
  • 02Seniority & experience requirementsLocked
  • 03Interview process & rubricLocked
  • 04Hiring manager & team contextLocked
  • 05Growth trajectory in this roleLocked
  • 06Offer & decision timelineLocked

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Product Owner – Identity & Access Management (IAM) · Reply.ai

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Job title
Product Owner – Identity & Access Management (IAM)
Job location
Chicago, Illinois
Job description

Valorem Reply, part of the Reply network of companies, is a leader in Microsoft-based digital transformation and security solutions. We help enterprises accelerate modernization through Cloud, AI, and Cybersecurity innovation — enabling secure, intelligent, and compliant digital ecosystems.

As a Product Owner for the Identity & Access Management (IAM) team, you will act as the bridge between business stakeholders and technical teams to deliver enterprise-scale IAM solutions. You’ll drive product roadmaps and agile execution across core IAM capabilities such as Access Controls, Identity Governance, Directory Services, and Cryptographic Controls. This role combines technical fluency in IAM platforms with strong product management and delivery leadership.

Responsibilities
  • Serve as liaison between business stakeholders, technical teams, enterprise architecture, and security leadership
  • Drive backlog grooming, prioritization, roadmap planning, sprint execution, and user story refinement with IAM Feature Teams
  • Translate business needs into clear, actionable technical requirements, user stories, and acceptance criteria
  • Manage product roadmaps across Authentication, Federation, Access Controls, Identity Governance, Directory Services, Privileged Access Management, and Cryptographic Key Management
  • Maintain detailed dependency tracking, release tracking, dashboards, reporting, and deliverables across IAM programs
  • Lead Agile ceremonies and manage Azure DevOps (ADO) artifacts including epics, features, user stories, acceptance criteria, sprint plans, dashboards, and executive reporting
  • Partner with Product Managers and Technical Leads to align with business and security objectives
  • Coordinate with vendors and platforms such as Microsoft Entra ID, Ping Identity, Saviynt, 1Kosmos, Keyfactor, PlainID, SailPoint, and ServiceNow
  • Track and report product KPIs including backlog health, delivery velocity, release performance, dependency status, and portfolio-level visibility
  • Minimum Requirements
  • Bachelor’s degree in Information Systems, Computer Science, Cybersecurity, or related field (or equivalent experience)
  • 5 years in Product Owner, Business Analyst, or similar enterprise/SaaS roles
  • Expertise with Agile/Scrum delivery and tools such as Azure DevOps (ADO)
  • Strong knowledge of IAM domains: Access Controls, Identity Governance, Directory Services, Cryptographic Key Management
  • Hands-on experience with IAM platforms such as Microsoft Entra ID (Azure AD), Ping Identity, Saviynt, 1Kosmos, Keyfactor, or PlainID
  • Ability to manage complex cross-functional initiatives and dependencies
  • Strong stakeholder communication and executive reporting skills
  • Preferred Qualifications
  • Experience supporting large-scale IAM transformations or modernization programs
  • Familiarity with Zero Trust, NIST, or ISO security frameworks
  • View job listing ↗
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    Reply.ai headquarters

    New York, NY

    Company size

    1050 employees

    Founded

    2016

    Total raised

    $3,700,000

    View company profile ↗

    Funding rounds