Work Order (O&M) Specialist – Solar Operations
Job Level: Specialist
Location: Orem, Utah
Shift: Full-Time
Department: Operations, Work Orders
Division: Blue Raven Solar
Compensation: $18–20/hr
Benefits: Full-time employees are eligible for Health, Dental, Vision, Life & Accident insurance, an HSA Savings Account, and the opportunity to receive stock options.
Role Overview
We are seeking a highly organized and proactive O&M Specialist to support the coordination, scheduling, and execution of solar Operations & Maintenance work orders. This role serves as a central operational hub between customers, field teams, subcontractors, and internal stakeholders to ensure efficient resolution of system issues and a high-quality customer experience from work order creation through completion.
This position emphasizes strong operational coordination, customer communication, and cross-functional collaboration within a fast-paced solar environment.
Key Responsibilities
Work Order Management
- Receive, create, schedule, and manage O&M work orders from initiation to completion.
- Ensure accurate data entry, documentation, and status tracking in internal systems.
- Monitor timelines, dependencies, and completion milestones.
Scheduling & Coordination
- Coordinate service appointments with customers, service technicians, field crews, and subcontractors.
- Optimize schedules to maximize crew efficiency and minimize downtime.
- Coordinate multiple parties, materials, and access requirements as needed.
Customer Communication
- Serve as the primary point of contact for customers throughout the O&M lifecycle.
- Provide clear, timely updates on scheduling, system status, and next steps.
- Handle escalations, reschedules, and service conflicts with professionalism and empathy.
- Support billing, payment collection, or service approvals when required.
Operational Support
- Maintain grasp of assigned work in process (WIP), ensuring equilibrium with customer service.
- Identify trends, recurring issues, or blockers impacting service delivery.
- Support internal teams with accurate reporting and real-time status updates.
- Assist with process improvements to enhance operational efficiency and customer satisfaction.
Collaboration & Reporting
- Work closely with operations leadership, internal teams, engineering, and subcontractors.
- Ensure alignment across departments to meet service-level expectations and operational goals.
Qualifications
Required
- Experience in project coordination, scheduling, or work order management (solar, construction, utilities, or field services preferred).
- Strong organizational and multitasking skills with high attention to detail.
- Excellent verbal and written communication skills.
- Proficiency with scheduling tools, CRM systems, and MS Office Suite or Google Workspace.
Preferred
- Knowledge of solar PV systems, field service operations, or O&M workflows
- Experience in a customer-facing service or operations role.
- Ability to interpret basic work scopes, service notes, or technical documentation.
Key Competencies
- Strong time management and problem-solving skills.
- High level of ownership, accountability, and follow-through.
- Customer-first mindset with the ability to balance service quality and operational efficiency.
- Calm and adaptable under shifting priorities and time-sensitive situations.
