Better Money
Strike is the Bitcoin company. With Strike, you can buy and sell bitcoin, pay bills, and borrow against your holdings. From individuals to businesses, Strike is purpose-built for every step of the Bitcoin journey. Available in more than 100 countries — including the U.S., Europe, Latin America, and Africa — Strike is building a better financial system powered by Bitcoin. Bitcoin is better money. Strike is how you use it.
Role:
Strike is seeking an IT Specialist to provide hands-on technical support to employees. This is a great opportunity to learn and grow your career in a fast-paced startup. To be successful, you should be customer-focused, technically adept, and enjoy working in a fast-paced start-up environment. We are looking for someone with a genuinely positive personality, fantastic people skills, and an empathetic approach to troubleshooting.
Responsibilities
- Serve as the primary, front-line IT service desk support contact, warmly receiving, triaging, and resolving inbound support requests from global employees.
- Actively manage the IT ticket queue (triage, assign, update, resolve, or escalate) while adhering to established SLAs/OLAs.
- Administer user lifecycle management (provisioning, de-provisioning, and role updates) within Okta and Google Workspace.
- Deploy, configure, and troubleshoot employee workstations (macOS) and mobile devices (iOS and Android) utilizing Jamf MDM.
- Provision and troubleshoot secure remote access and VPN solutions utilizing Cloudflare One and Jamf.
- Leverage AI tools to analyze SaaS and desktop applications and help build smart automations to streamline IT processes and workflows.
- Assist with onboarding/offboarding logistics, including configuring hardware, managing software licenses, and conducting engaging IT orientation presentations.
- Train and guide employees on how to get the most out of their tools and technology, and assist with remote video conferencing setups when needed.
Required Skills & Experience
- Experience: 1–2 years of hands-on IT Desktop/Service Desk Support experience, ideally within a fast-paced or startup environment.
- Experience administering Google Workspace and Okta (SAML/SSO, group management, etc.).
- Experience using an MDM tool such as Jamf to manage macOS along with iPhones and Android devices.
- Familiarity supporting remote workforces using modern VPN or Zero Trust network access solutions (experience with Cloudflare One is a massive plus).
- A strong interest in or hands-on experience with, utilizing AI tools (like ChatGPT, Claude, or specific IT automation bots) to analyze data or build workflow efficiencies.
- Experience navigating and configuring modern ticketing platforms (e.g., Jira Service Management, Zendesk).
- A naturally positive, customer-first personality with excellent verbal and written communication skills. You can explain complex tech concepts to non-technical users with ease and patience.
Preferred Certifications
- Okta Certified Professional or Admin
- Google Workspace Professional Administrator
- Jamf Certified Associate or Tech
US-Based Positions
- Salary range: $61K - $79.5K USD
- Equity in a high-growth startup
- Health, dental, and vision insurance premium contributions; short & long-term disability insurance and basic life insurance
- Cell phone and internet reimbursement
- Flexible PTO, sick leave & parental leave
- Access to a company 401k plan
- No trading fees when you buy and sell bitcoin on Strike
Non US-Based positions
- Benefits and compensation are location dependent
We do not make hiring decisions based on educational history whatsoever. Our Founder is a college dropout. We work with high school dropouts, PHD candidates and everything in-between. We do not hire credentials. We simply partner with talented, passionate individuals who are excited to be a part of our team.
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