SECTION I · THE BRIEF
Brief #56934Updated 21 AUG 2026BENGALURUYcSOFTWARE COMPANIES
Employbl Company Profile

Customer Success (AI Products)

ShortLoop is a software development company that offers up-to-date API collections.

Location
Bengaluru
Company size
5–10
Posted
3w ago
Via
Yc
Section II · Full ProfileFree with an account
  • 01Comp band & equity packageLocked
  • 02Seniority & experience requirementsLocked
  • 03Interview process & rubricLocked
  • 04Hiring manager & team contextLocked
  • 05Growth trajectory in this roleLocked
  • 06Offer & decision timelineLocked
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Job listing · Updated 21 AUG 2026

Customer Success (AI Products)

ShortLoop· Bengaluru, KA, IN / Bengaluru, Karnataka, INView company profile

Job title
Customer Success (AI Products)
Job location
Bengaluru, KA, IN / Bengaluru, Karnataka, IN
Job listing URL
https://www.ycombinator.com/companies/shortloop/jobs/zwoBqHQ-customer-success-ai-products
Job description
ShortLoop builds AI Agents for US automotive dealerships. Our AI handles inbound calls, missed calls, service bookings, and outbound campaigns across Sales, Service, and Reception. We work with individual and multi-store dealer groups across the US and are rapidly scaling. ## About the Role We are hiring for our Customer Success team to own the full lifecycle of dealership deployments. This is not a passive “account manager” role. You will: * Deploy AI systems at new dealerships * Coordinate integrations with engineering * Configure workflows, dashboards, data in accordance with dealership requirements * Analyze call data and performance metrics * Run performance reviews with dealer GMs & Sales & Service Directors * Identify gaps and drive improvements * Ensure renewals, upsell and multi-store expansion This is a hands-on role working daily with: * US dealership operators * Our Sales & Engineering team * Real call data and operational metrics You must be extremely detail-oriented and comfortable working with numbers, dashboards, and process documentation. ## Ideal Profile * 2–5 years of experience in SaaS Customer Success / Implementation / Solutions * Experience serving US customers preferred * Strong analytical mindset (comfortable with numbers, metrics, dashboards) * Excellent written and verbal English communication * Process-driven and detail-oriented * Comfortable working in US hours * Startup experience preferred
View job listing ↗
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Where this role is based

Bengaluru

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ShortLoop headquarters

San Francisco, CA

Company size

5–10 employees

Founded

2022

Total raised

$2,734,999

View company profile ↗

Funding rounds

  • Seed$2.7M