Customer Success Manager

Spott sets the new standard for recruitment agencies software. Spott is the AI-powered ATS+CRM for modern recruitment agencies, cutting time spent on admin by 50%+ and helping you place better candidates faster.

Location: New York, NY
Company size: 5–20
Posted: Today
Via: Yc

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Job listing · Updated 24 SEP 2026

Customer Success Manager

Spott· New York, NY, USView company profile

Job title: Customer Success Manager
Job location: New York, NY, US
Job listing URL: https://www.ycombinator.com/companies/spott/jobs/m0vHaIl-customer-success-manager
Job description: **About Spott** Spott is a YC-backed AI startup with its HQ in Leuven, Belgium and. We are on a mission to transform the recruitment industry. Together, we’re building the first AI-native recruitment platform (ATS & CRM) that empowers professional recruiters to close more placements and help everyone find the right job more easily. **Why?** Recruitment is an $700B+ industry still running on outdated methods. The biggest players are slow to innovate. Spott isn’t a tool that will be added to legacy software, it is a full reset. We are the core operating software. AI-native, fast, scalable, and personal. **What We’re Looking For** ✔️ You have a Master’s degree in Engineering, Economics, Communications or a related field ✔️ 2+ years in Customer Success, Onboarding, Customer Support or a similar client-facing SaaS role ✔️ Clear, confident verbal and written communication skills in English (Dutch/French are a plus) ✔️ A growth mindset - eager to learn, experiment, and expand your knowledge. ✔️ Experience with recruitment tech or in recruiting, especially agency recruiting, is a plus **What You’ll Do** You’ll work at the intersection of customer success, support, onboarding and product, helping agencies get the most out of Spott, and turning every onboarding into a long-term partnership. ✔️ Lead onboarding and implementation for SMB clients, from setup to go-live ✔️ Provide day-to-day customer support across email, chat, and calls, troubleshooting issues and resolving questions quickly ✔️ Gather customer feedback and work with the product team to improve the product. ✔️Work closely with one of the founders to improve internal processes and operations to ensure efficiency. **What We Offer** **✔️** Competitive salary and generous stock options ✔️ The chance to grow with us and achieve your career aspirations. ✔️ Great team vibe with regular dinners, sports activities and international offsites Overall, if joining a high growth company, with an extremely talented & ambitious team sounds appealing to you, then you should apply - even if you don't match all criteria 🙂

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