At Layup Parts, we're developing the technology that will build the future.
We're a manufacturing technology company replacing months of lead time with days, using proprietary software, automation, and advanced manufacturing systems built for speed. Our customers are inventing what's next, in aerospace, defense, robotics, and beyond. To keep up with them, manufacturing has to change. That's what we're building.
This role is the operational hub between our customers and our production floor, owning orders from entry through invoicing while keeping buyers informed every step of the way. You'll manage order flow in our ERP system and handle the administrative work that keeps our customer accounts accurate and our service levels on target.
What You'll Do
Own order entry from start to finish, keeping every order accurate and moving the moment it hits our ERP system
Be the first voice of confidence buyers hear, sending fast, on-point order acknowledgements that set the tone for the whole relationship
Partner closely with production to give customers real-time, reliable visibility into completion and shipping dates
Team up with logistics and outside partners to get completed orders processed and out the door without a hitch
Keep the finish line clean by routing completed jobs through the ERP system so accounting can invoice customers accurately and on time
Take ownership of your response time and accuracy targets, protecting and elevating Layup's reputation with every customer rating
Serve as the go-to first contact for calls, emails, and chats, routing every inquiry to the right team without delay
Step in on escalations, working with sales, management, and QC to turn problems into resolved, satisfied customers
Give the sales team a boost by handling the order-related admin work that keeps deals on track
Represent Layup on customer supplier portals, keeping our information sharp, current, and professional
Be the keeper of accurate customer account records, keeping billing and shipping addresses, contacts, and payment terms current and trustworthy
What We're Looking For
Strong verbal and written communication skills
Active listening and problem-solving ability
ERP software experience
Comfort supporting customers across multiple channels (phone, email, chat, social media)
Solid data entry and documentation skills
Basic troubleshooting skills
Understanding of company products and services
Bonus Points
Prior experience operating in a manufacturing environment
